Contents
| Acknowledgements | ix |
| Preface | xi |
| Introduction | xv |
| BENCHMARKING YOUR SUCCESS | 1 |
| 1. Benchmarking Your Current Culture | 3 |
| PLANNING FUTURE SUCCESS | 9 |
| 2. Leading Your Culture Change | 11 |
| 3. Creating Your Mission, Vision and Values | 19 |
| 4. Mortgage Express Drives Business and Cultural Change with their Mission, Vision and Values | 27 |
| 5. Preparing the Business Strategy | 38 |
| 6. IBM Greenock ‘E-Culture’ | 43 |
| 7. Quarterly Objectives and Key Performance Indicators | 55 |
| 8. Simon Jersey ‘Delivering the Best’ | 60 |
| 9. Create the Environment for Communication | 72 |
| 10. British Airways and the ‘Putting People First Again’ Programme | 78 |
| INVESTING IN SUCCESS | 89 |
| 11. Your Culture Champion | 91 |
| 12. Wates Group Culture Facilitates ‘Best Value’ in the Construction Industry | 93 |
| 13. Raising Standards | 101 |
| 14. Training | 106 |
| 15. Investors in People | 116 |
| 16. Changing Attitudes | 122 |
| 17 Colman’s of Norwich Annualised Hours Helps Make Colman’s a Great Place to Work. | 132 |
| 18 The ‘Walk Round’ | 143 |
| 19 Alcan Foil Europe - Glasgow ‘Agreement 2000’ Produces Self-managed Teams | 146 |
| 20. Developing a Fun Team Spirit | 158 |
| IMPROVING YOUR SUCCESS | 165 |
| 21. Establishing Continuous Improvement | 167 |
| 22. Implemented Suggestions Per Employee | 177 |
| 23. The ‘OEDIPUS’ Suggestion Scheme | 184 |
24. Reducing Accidents |
190 |
| 25. Shell Chemicals ‘Cultural Revolution and Evolution at Carrington’ | 195 |
| REVIEWING YOUR SUCCESS | 207 |
| 26. Reviewing Your Success | 209 |
| Conclusion | 212 |
| List of useful contacts | 214 |
| Notes | 216 |
| Bibliography | 218 |
| Appendix 1: ‘Benchmark Your Current Culture’ Table and Questionnaire | 219 |
| Appendix 2: Shell Chemicals Carrington Site Five-shift Rota | 226 |
| Index | 229 |
