Case Study: Mount Pleasant
The Mount Pleasant Hotel first opened its doors to the public in 1938 and caters to business clients mid-week and wedding guests at the weekend. It has always focused on the ‘top end’ of the market, with some of the best accommodation in the country.
Mark Webster, Operations Manager
“The ‘Leading Your People to Success‘ and ‘Investors in People’ programs facilitated a substantial change in culture and attitude throughout the hotel, without which we would not have gained Four Star status, our first AA Rosette in our fine dining restaurant, and Investors in People recognition.”
Mount Pleasant Hotel increased sales by 13% and profit by 68%, and reduced staff turnover by 11% over the same time period – all this whilst expanding the facilities by 8 bedrooms, and doubling the size of the function room to seat 200.
