Employee & Customer Surveys
Through surveys, we rapidly uncover a very accurate and detailed ‘snapshot’ of how things really are. This invaluable information allows us to advise your strengths, and where key areas exist for improvement. We’ll then help you put in place whatever is necessary to really drive your business forwards
Culture, Opinion, Development & Key Issues
These will: -
- Describe your current culture(s)
- Detail what people think and feel
- Highlight people development factors Reveal strengths / weaknesses, what’s wasteful, how to improve, financial understanding to name but a few
Customers
Accurate, regular feedback (and potentially a Customer Satisfaction programme) will enable you to focus clearly, and achieve remarkable results.
A customer survey provides that external view, to supplement your in-house surveys.
Benchmark
- Our database provides the ability to: - quantifiably measure your changes over previous benchmarks
- compare yourself with the ‘norm’ / other organisations
Format
For the internal view of the business, we’ll analyse a ‘diagonal slice’ of staff. Our questionnaires are designed to cover all aspects, and to be simple to use. Interviews (one-to-one, or in small groups) provide an opportunity to probe deeper into relevant areas. Numerical, graphical and textual feedback provides a very detailed view. Powerpoint / presentation material can also be provided, and help to initiate a programme of culture change
